We do not offer a money-back guarantee, as natural products affect each individual differently. However, if you receive a damaged product, an incomplete order, or experience an issue beyond your control, please contact us right away. We will do our best to resolve the situation.
Our products are carefully inspected before shipping, but mistakes can happen. Please check your shipment upon arrival to ensure it has not been damaged during transit.
Late or missing refunds
If you haven’t seen your refund yet, try checking your bank account again. Sometimes, it takes a little time for the refund to be processed. You may also want to reach out to your credit card company or bank, as they might have more details on the timeline.
If you’ve done all that and still don’t see your refund, feel free to contact us at info@onebodybotanicals.com. We’re happy to help!
Gifts Refunds
If you received our product as a gift but someone else purchased it, here’s how we handle returns and refunds:
Refunds can only be issued to the original payment method used by the purchaser. If you need to return the item, the person who bought it will have to request the refund.
If you’d like an exchange, we can issue store credit or replace the item, as long as it meets our return conditions.
If the order arrived damaged or incomplete, please reach out to us directly, and we’ll work with you to make it right.
For assistance, please contact us at [your email] with the order details, and we’ll be happy to help.
Shipping Returns
If you change your mind about your purchase, you can receive a full refund under the following condition:
The product must be sealed in its original packaging.
You will be responsible for return shipping costs.
Still need help?
Contact us at info@onebodybotanicals.com for questions related to refunds and returns.
